Shipping and Returns

updated 12/28/2025

SHIPPING OPTIONS

At this time, Thiarti ships orders via USPS Mail.

Shipping availability, costs, and estimated delivery timelines are displayed at checkout.

ORDER PROCESSING TIME

Orders are typically processed and shipped within 2–5 business days after purchase. Processing times may be extended during holidays, limited releases, or high-volume sales events.

SHIPMENT TRACKING

All shipping options include tracking.

Once your order has been packaged and shipped, you will receive a shipping confirmation email containing a tracking number provided by the carrier. Tracking information can be used on the carrier’s website to monitor delivery progress.

Please note that tracking updates may take time to appear once a package has been accepted by the carrier.

Track my USPS package here.

LOST OR STOLEN PACKAGES

Once an order has been handed off to the shipping carrier (USPS), responsibility for the shipment transfers to the carrier.

Thiarti is not responsible for lost, stolen, or delayed packages once the shipment is in transit or marked as delivered by USPS.

If your tracking information indicates that a package has been delivered but you have not received it, we recommend:

  • Verifying the delivery address provided at checkout

  • Checking with neighbors or building management

  • Contacting USPS directly to initiate a claim or request further investigation

While we are happy to assist by providing tracking information or shipment details, replacement or refund for packages lost or stolen after carrier handoff will not be provided.

RETURNS POLICY

At this time, Thiarti does not offer exchanges.

If you wish to return an eligible item, please include either:

  • A copy of your packing slip, or

  • Your order confirmation email

All approved returns are processed as a refund to the original form of payment, in accordance with this Returns Policy.

HOW TO RETURN AN ORDER

We accept returns on eligible items within 14 days of the order date.

All sales of figures and collectible items are final and non-returnable.

To be eligible for a return:

  • Items must be unworn, unwashed, and unused

  • Items must be in original condition

  • Items showing signs of wear, washing, staining, or damage will not be accepted and will be returned without a refund

Returns requested after 14 days will not be accepted.

HOW TO RETURN AN ORDER

At this time, Thiarti does not offer exchanges.

If you wish to return an eligible item, please include either:

  • A copy of your packing slip, or

  • Your order confirmation email

All approved returns are processed as a refund to the original form of payment, in accordance with this Returns Policy.

NO EXCHANGES

We do not offer exchanges for any items.

If you would like a different item, size, or variation, please return the eligible item for a refund and place a new order separately (subject to availability).

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is incorrect or defective.

Mail returns to:

Thiarti, Inc.
2080 Stonesgate Street
Westlake Village, CA 91361

Once your return is received and inspected, your refund will be issued in accordance with this policy.

REFUNDS

Approved refunds will be issued to the original form of payment within 5–10 business days after the return is received and approved. Processing times may vary depending on your financial institution.

WRONG OR DEFECTIVE ITEMS

We apologize if you receive an incorrect or defective item.

All returns, including incorrect or defective orders, are subject to this Shipping & Returns policy. Items must remain unworn, unwashed, unused, and in original condition to be eligible for review.

Please contact us at hello@thiarti.com within 14 days of the order date so we can assist you.

LIMITED EDITION & FINAL SALE ITEMS

Due to the collectible and limited nature of certain Thiarti products, limited edition, special release, or items marked as Final Sale are not eligible for return or exchange, except in cases where the item arrives damaged or defective.

Any such designation will be clearly noted on the product page at the time of purchase.

CUSTOM & MADE-TO-ORDER ITEMS

Custom or made-to-order items are created specifically for each customer and are not eligible for return or exchange, except in cases where the item arrives damaged or defective.

INTERNATIONAL SHIPPING

At this time, Thiarti ships only within the United States. International shipping is not currently available.